Some Merchants of Record (MoRs) are good, some can be bad. The landscape is full of a mixed bag of MoRs. They can save you a lot of hassle at the start. But, when issues quickly spiral out of hand they can be a nightmare element to your entire ecommerce business. It is important to shop around and choose the best for your needs. There is no ideal solution out there. MoRs can also be a tight coupling in your entire ecommerce model. It can be difficult when it comes to migration. Lemon Squeezy has been touted as a simple platform for MoR especially for digital products to provide tools for creators and small businesses to manage payments, compliance, taxes, and subscriptions. The usual aim of many MoRs is to streamline the entire process and to pick up on the grunt work. However, it is not always as smooth sailing as it appears. Choosing the wrong MoR can lead to a lot of issues along the way, especially if it does not include flexible contingency for future expansion plans. Lemon Squeezy is one such platform that should best be avoided. Their approval and rejection process is atrocious and there is suggestions that the compliance process is prejudicial, discriminatory, and at times down right racist. There is a lot of dissatisfaction with their customer service response times. The platform has very limited customization options to tailor to your needs. It is a relatively new platform with a huge backlog of bugs. Their payments processing is chaotic where transactions and chargebacks often go amiss. Reliability on the platform is poor. They rely on third-party compliance with policy initiatives that are out of their control. The platform also has a high degree of scrutiny for product types with huge delays and a lot of unnecessary rejections. Business use MoRs for global expansion, reduced compliance burden, minimize risks, streamline operations, and focus on core business. MoRs play a vital role in simplifying online sales, especially for businesses operating in a global marketplace. None of which will be sufficiently achievable on Lemon Squeezy as your platform of choice to build a business.
